NURTURING ENGAGEMENT & PARTICIPATION: the life blood of mature organizations and a defining characteristic of effective leaders

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the life blood of mature organizations and a defining characteristic of effective leaders



This is a registered Zoom event, meaning only those who register will gain access to this event. Please Register HERE!


Engagement is the cornerstone of Scrum and mature teams. Previous studies show employees are only 20% engaged in their work, which often leads to missed opportunities, low quality, unhappy customers and a stagnant organization with low morale. Scrum means to change this by deliberately pushing decision rights down to Scrum teams, which increases engagement, raises morale and leads to a more rapid creation of comprehensive designs/plans by tapping the group’s collective wisdom.

In this presentation, Sr. Director of Software Engineering Mark Jackson will show you how to dramatically improve engagement in your events by:

  • Defining several equations for measuring engagement at your Scrum events
  • Presenting a blue print to better structure your events (Status, Brainstorming, Design, etc.) and define the right engagement model to match the type of event (Presentation + Q&A, Ideation + Voting, 1-2-4-All, etc.)
  • Identifying and minimizing engagement anti-patterns (Facilitator hogging the mic, Anchoring, Spoke-and-Hub meetings, etc.)
  • Highlighting  cultural characteristics that promote good engagement: non-violent communication, challenging assumptions, valuing curiosity over having the “right” answer, and
  • Conducting a workshop with session participants that entails putting these principles and tools into practice using Miro and Liberating Structures



Mark Jackson is a software engineering process strategist who builds dynamic teams fueled by Customer Centricity, Ownership and Trust. Mark employs Systems Thinking to achieve measurable outcomes by minimizing waste and nurturing a culture steeped in data-driven Inspection and Adaption. Mark has developed speech recognition solutions for the Healthcare, Social Service, and Law Enforcement industries over the past 20 years.