If you work with people, conflict is inevitable. Even the most dynamic, productive teams experience conflict; disagreements arise, ideas collide, and passions about principles can be tested. This could possibly describe your relationship with a customer or two. A key question is: does conflict on your team or with a customer lead to resentment, rivalry or hostility? Whether you answer yes or no, what is the outcome you want and how can you achieve that?
Agile teams value responding to change over following a plan; collaborating with customers to meet their needs; and prioritizing individuals and interactions over processes and tools. A core component for being in alignment with these values is developing individual and team skills for handling conflict so it serves the desired outcome.
In this interactive program, you’ll explore key skills for navigating differences and conflicts at work. You’ll also learn a simple four-step protocol to follow for achieving outcomes that work for all parties involved. You are encouraged to bring a real life situation to the experience for practice.
About The Presenter:
Pat Arcady owns Arcady Mediation, a consulting practice committed to resolving difficult workplace conflicts that cost companies time, money, and diminished commitment by their employee teams. Consistent with the Agile Manifesto where we value individuals and interactions over processes and tools, Pat’s work teaches busy IT professionals how to interact with colleagues and customers in ways that best serve achieving the successful outcomes and ROI work teams seek.
As a former manager at Verizon, seasoned college administrator, and a trainer in the Non-Violent Communication (NVC) system of conflict resolution, Pat is an expert in creating environments that foster high levels of productivity, collaboration and positive morale. As a speaker and trainer, she especially enjoys delivering interactive workshops designed to balance the challenge of new learning and personal growth with the support needed for taking risk.
Pat has a doctorate in Higher Education Administration, a certificate of completion of the yearlong NVC Mediation training program, and has completed the 33 hour Dispute Resolution training at the Community Dispute Resolution Center in Cambridge, MA. Pat resides in Somerville, MA.
6:30 pm Agile and Scrum introduction
7:00 pm Food, beverages, and socializing
7:20 pm Main Event: Pat Arcady on Interpersonal Conflict Inside Agile Teams
8:20 pm Done
8:30 pm Done Done