USING NVC FOR MANAGING CONFLICT
If you work with people, conflict is inevitable. Even the most dynamic, productive teams experience conflict; disagreements arise, ideas collide, and passions about principles can be tested. This could possibly describe your relationship with a customer or two. A key question is: does conflict on your team or with a customer lead to resentment, rivalry or hostility? Whether you answer yes or no, what is the outcome you want and how can you achieve that?
Agile teams value responding to change over following a plan; collaborating with customers to meet their needs; and prioritizing individuals and interactions over processes and tools. A core component for being in alignment with these values is developing individual and team skills for handling conflict so it serves the desired outcome.
In this interactive program, participants will explore key skills for navigating differences and conflicts at work. You will learn a simple four-step protocol to follow for achieving outcomes that work for all parties involved.
ABOUT THE SPEAKER
Pat is an Agile and Executive Coach with FreeStanding Agility. She coaches leaders and teams in strategies to increase employee engagement, team alignment, and collaboration. Her work integrates core principles from three key knowledge areas: the agile movement, conflict resolution and mediation, and the new brain research. Pat’s professional mission is to guide teams and leaders in creating dynamic work places where people are engaged, productive, and innovative.
Pat earned a doctorate in Higher Education Administration from the University of Memphis in Tennessee, an MS from Miami of Ohio, and a BA from Marian University in Indianapolis, IN. She has completed three years of NVC Mediation training, in addition to the 33-hour Dispute Resolution training at the Community Dispute Resolution Center in Cambridge, MA. Pat is also a licensed consultant for The Paper Room System. She resides in Somerville, MA, which gives her easy access to the city and the beach.
6:30 pm Introduction
7:00 pm Food, beverages, and socializing
7:20 pm Main event
8:20 pm Done
8:45 pm Done Done
500 Staples Drive
Click here for DIRECTIONS
NOTE: This is a change in venue for September. We are in Framingham this month, not Waltham!
When you get there: The event room is located on the 1st floor. Enter the building through the main entrance after parking. Follow the AGILE BOSTON signs to the the meeting room